Last updated: 9 August 2026
This Privacy Policy explains how Abdlarhman Omar Ahmad Shaheen ("AquaQBank", "we"), Jordan, collects and uses personal data when you use aquaqbank.com. Contact for any privacy question or request: aquaqbank@gmail.com.
1. DATA WE COLLECT
Account data: name, username, email address, phone number (if provided), password (stored only as a secure hash), preferred language.
Purchase data: which courses or packages you bought, order references, access period, coupon used. We never see or store your full card number — payments are handled by Paddle.
Usage data: questions answered, scores, attempts, progress, flags and notes you create, pages viewed, features used.
Technical and security data: IP address, browser and device information, registered devices, sign-in events and timestamps.
Support data: messages you send us.
2. WHY WE USE IT
To create and operate your account and deliver the content you bought (performance of a contract).
To process payments and prevent fraud, through Paddle (contract and legitimate interests).
To send transactional email: verification, password reset, receipts, security and service notices (contract).
To show your progress and personalise study tools (contract).
To protect the content and enforce our Terms, including watermarking, device limits and abuse detection (legitimate interests).
To improve the service and fix problems (legitimate interests).
To send optional announcements or marketing, only where you have not objected and always with an unsubscribe option (consent / legitimate interests).
3. WHO WE SHARE IT WITH
Paddle.com, our reseller and Merchant of Record, for payment processing, tax and billing support.
Our hosting, database, email-delivery and storage providers, acting as processors under contract.
Where an AI-assisted study feature is used, the prompt content required for that feature is sent to the AI provider; we do not send your payment data.
Authorities, where we are legally required to disclose.
We do not sell your personal data.
4. INTERNATIONAL TRANSFERS
Our providers may process data outside your country. Where that happens we rely on appropriate safeguards, such as standard contractual clauses.
5. RETENTION
Account and progress data is kept while your account is open. If you close your account we delete or anonymise it, except records we must keep for tax, accounting or fraud-prevention purposes, typically for up to 7 years. Security logs are kept for a limited period.
6. YOUR RIGHTS
Subject to your local law, you can ask us to: access a copy of your data; correct it; delete it; restrict or object to processing; port it to another service; and withdraw consent where processing is based on consent. Write to aquaqbank@gmail.com and we will respond within 30 days. You may also complain to your local data protection authority.
7. COOKIES AND LOCAL STORAGE
We use strictly necessary cookies and browser storage to keep you signed in, remember your language and theme, and protect the content. We do not use advertising cookies.
8. SECURITY
We use encryption in transit, hashed passwords, row-level access rules in the database, device registration and activity logging. No system is perfectly secure, but we will notify you and the relevant authority of any breach affecting your data where the law requires it.
9. CHILDREN
The service is not intended for children under 16. If we learn that a younger child has registered without guardian consent, we will delete the account.
10. CHANGES
We may update this policy; the date above will change and material changes will be notified by email or on the site.
Contact: Abdlarhman Omar Ahmad Shaheen, Jordan — aquaqbank@gmail.com