Last updated: 9 August 2026
This Refund Policy forms part of the AquaQBank Terms of Service and applies to every purchase made on aquaqbank.com. The seller is Abdlarhman Omar Ahmad Shaheen, Jordan. Orders are processed by Paddle.com, which acts as Merchant of Record and handles billing support and payment returns.
1. WHAT YOU ARE BUYING
You are buying online access to digital study content: university archive examination questions with model answers and written explanations, plus related study tools. Access is sold for one academic year or for one semester, depending on the course. Nothing is shipped.
2. IMMEDIATE DELIVERY AND WAIVER
Access is unlocked in your account as soon as payment is confirmed. By completing the purchase you ask us to start supplying the content immediately and, to the fullest extent permitted by law, you waive any statutory cooling-off or withdrawal period that would otherwise apply to distance-sold digital content.
3. GENERAL RULE: NO REFUND AFTER ACCESS
Once the purchased content has been accessed, opened or used in any way, the purchase is final and non-refundable. This includes, but is not limited to: changing your mind, buying the wrong course by mistake after using it, finishing your exams early, dropping the module, losing interest, or not using the remaining part of your access period.
4. WHEN WE DO REFUND
We will refund you in full in the following cases:
Duplicate charge: you were billed more than once for the same purchase.
Non-delivery: your payment succeeded but the content was never unlocked in your account and we cannot unlock it.
Unfixable technical fault: a substantial fault on our side prevents you from using what you paid for and we cannot resolve it within a reasonable time.
Confirmed unauthorised payment: the purchase was made fraudulently with your payment method.
Unused purchase reported quickly: if you bought access by mistake and have not accessed any of the purchased content, contact us within 14 days of purchase and we will refund it.
5. PARTIAL REFUNDS
Where we permanently remove the core content you paid for during your access period and cannot provide a reasonable equivalent, we will refund the unused portion on a pro-rata basis.
6. HOW TO REQUEST A REFUND
Email aquaqbank@gmail.com from the address on your account with your order reference or the receipt sent by Paddle, and a short description of the problem. We respond within 3 business days. Approved refunds are issued by Paddle to your original payment method, normally within 5–10 business days depending on your bank.
7. RECURRING PRODUCTS
Where a product is expressly sold as a recurring subscription, you can cancel at any time before the next renewal date to stop future charges. Cancellation stops future payments; it does not refund the current period, which stays active until it expires.
8. CHARGEBACKS
Please contact us before raising a chargeback. Chargebacks filed without contacting us first may result in the account being suspended while the dispute is investigated.
9. YOUR LEGAL RIGHTS
Nothing in this policy limits any right you have under the mandatory consumer law of your country of residence.
Contact: aquaqbank@gmail.com